Cancel/ Change Order

Order Modification, Cancellation, and Address Verification Policy

Last Updated: December 10, 2025

At thersonal.com, operated by Matthew Christopher Lopez, we aim to process and ship your order efficiently. To balance quick fulfillment with customer flexibility, please adhere to the following policy regarding order changes and address verification.

Order Cancellation and Modification Window

We allow a strict **4-hour window** from the time of purchase for customers to request any modifications or cancellations. After this period, your order is immediately sent to our fulfillment center, and we can no longer make changes.

How to Request Changes:

To ensure your request is handled promptly, you must contact us via email within the 4-hour window:

• **Email:** Send your cancellation or modification request immediately to **support@thersonal.com**.
• **Subject Line:** Please include your **Order Number** and the word “**URGENT**” in the subject line (e.g., URGENT: Cancellation Request for Order #12345).

Address Accuracy and Responsibility

**Customer Responsibility:** It is the sole responsibility of the customer to verify that the shipping address provided at checkout is complete and accurate. This includes correct street numbers, unit/apartment numbers (if applicable), city, state, and postal code.

**Consequences of Incorrect Address:**

• Lost or Undeliverable Packages: We are not responsible for packages that are delayed, lost, or marked as undeliverable due to an incomplete or incorrect address provided by the customer.
• Reshipment Fee: If a package is returned to us due to an incorrect address, the customer will be responsible for the cost of reshipping the item.

Final Confirmation

By completing your purchase on thersonal.com, you acknowledge and agree to the 4-hour modification/cancellation window and confirm that the shipping address provided is accurate and complete.

Customer Support

For all inquiries related to your order, please contact our support team during working hours:

• Company: Thersonal
• Email: support@thersonal.com
• Phone: +1 (619) 201 1935
• Hours: Monday – Saturday, 8:00 AM – 7:00 PM (PST)